Health and Welfare

Who to contact

Here at Clare Hall we aim to provide a warm and friendly environment for study and socialising, however, we appreciate our students may require an extra helping hand from time to time.

During office hours help and advice can usually be obtained from a member of the Tutorial Office or from a Graduate Student Body Committee member. The College also provides a free and confidential College-based counselling service. At other times, assistance may be sought by contacting one of the following:

College Porters - 01223 332360

Graduate Student Body President


In the case of a maintenance problem

Maintenance Supervisor - 07774 017445


For emergencies

Fire, Ambulance, Police - 999

For non-emergencies

Police - 01223 358966

University Security  - 01223 331818

Cambridge University Student Union  - 01223 333313

Cambridge Rape Crisis - 01223 245888

Victim Support - 0808 1689111

The NHS in Cambridge has produced a guide for students, old and new, about local NHS services. So if you’re not sure where GP practices are in Cambridge are or how to register with one, or if you want to find out about mental health support services, then have a look through their guide.  

There is also a new ‘MyHealth’ app available for download. The new ‘MyHealth Cambridgeshire and Peterborough’ app will direct you to your nearest appropriate NHS service. This includes local GPs, pharmacies and dentists, based on your location or postcode. Free to download the app provides up to date information on current services including directions, opening hours, and contact details. It is also available in five other languages, including Polish, Latvian, and Lithuanian. The app is available to download for iOS via Apple Store and Android via Google Play by searching for ‘MyHealth C&P CCG’. 


Counselling and listening

Linkline - 01223 744444

University Counselling Service - 01223 332865  

Relate - 01223 357424

GSB guide to Welfare Services


International students - NHS entitlement

You are entitled to free National Health Service care and treatment whilst in the UK if your course is both full-time and lasts six months or more, or if you have paid your NHS immigration health surcharge (IHS) when applying for your visa. 

If this is the case, entitlement also applies to your family members (spouse/civil partner and your children). To be entitled, family members are required both to live with you for the duration of your course (although settling-in time is permitted before you send for them) and to have the correct UK visas and IHS Reference number. You are also entitled to specialist care from the NHS, as long as it is for the treatment of a condition that is not pre-existing.  Further Information https://www.internationalstudents.cam.ac.uk/arriving/healthcare-uk

Call 111 when you need medical help or advice urgently for non life-threatening situations. You will be asked questions to assess your symptoms, and given healthcare advice or directed to the local service that can best help. Those without a UK mobile number can contact via  https://111.nhs.uk/

If you have a Mental Health Crisis, please call 111 and select option 2.