Contact us
The Porters are the first contact for information about the College, including details of the mail, keys and cards, and College facilities. The Porters are responsible for college security, the car park and vehicle and bicycle registration. The Porters’ Lodge is staffed 24 hours every day.
Here are some useful forms that might help you during your stay at the College: Maintenance Request Form, Bicycle Registration Form, Dates Away From College Form, Guest Stayers, Camp Bed, Bed Roll & Bedding Order Form and the Gym and Pool Membership Declaration to be completed for the Gym and Pool Membership Application.
Clare Hall, Herschel Road, Cambridge CB3 9AL, United Kingdom
Parking: Clare Hall’s underground car park, is for College use/staff only and is not to be used. Adjacent to the car park, at road level on Herschel Road, are two accessible bays, available for visitors by prior arrangement. Please email or call the Porters’ Lodge for details. The College has one more accessible bay at West Court, outside Gillian Beer House, along with a limited number of spaces in and around accommodation blocks. There is unrestricted road parking, on some nearby roads.
Electric vehicles: Clare Hall has two 22kWh electric vehicle charging points, one of which is reserved for College vehicles. Arrangements for use of the second charging point is on a case-by-case basis; please email domestic.bursar@clarehall.cam.ac.uk to discuss your requirements.
Electric bicycles & scooters: No personal electric cycles and scooters are allowed to be used on any of the Clare Hall sites, and must not be taken into/stored in any College building.
The current law does not allow for the use of personal electric scooters on the public roads without the appropriate registration, insurance, and driving licence. If stopped by the Police you may be prosecuted.
There are electric cycles and scooters for hire in Cambridge. To use the scooters you must be 18 years old, hold a valid UK provisional or full driving licence and sign up to the Voi app. To ride a Voi e-bike, you must be over the age of 16 years old but are not required to hold a driver’s licence.
No batteries used to propel any electric vehicles should be charged within College accommodation, and if found these will be confiscated and returned at the end of the resident’s time in Clare Hall accommodation.
In the event that accessibility vehicles require battery charging, residents must consult with the Domestic Bursar. These will only be permitted if a solution can be arranged that meets the Fire, Health & Safety standards that we are required, by law, to follow in our College accommodation. Each case will be considered, and risk-assessed, individually, and must be authorised by the Fire Officer.
Smoking (including Vapes and E-cigarettes): Clare Hall is a smoke-free environment, both in our buildings and across the estate.
Staff contact directory
Porters’ Lodge
The main route to the Porters’ Lodge from Herschel Road is via two short flights of roughly standard height steps. There is a handrail on each side of the steps, though both may not be within reach at once. Step-free and wheelchair access to the Porters’ Lodge is via a secondary route: enter the College via the path next to the Blue Badge parking on Herschel Road and take an immediate left, then follow the path to the left to reach the Porters’ Lodge
Toilets: A gender-neutral wheelchair accessible toilet can be reached from the Porters’ Lodge via one short flight of standard height steps with a handrail on each side or via lift. The other toilets in this building are not gender-neutral or wheelchair accessible but can be accessed from the Porters’ Lodge via one short flight of standard height steps with a handrail on each side or via a lift.
Seating: The lounge/common room (accessible via one short flight of standard height steps with a handrail on each side or via a lift from the Porters’ Lodge) in the main building offers both padded and basic seating. The Dining Hall (accessible via two short flights of standard height steps with handrails on each side or via a lift from the Porters’ Lodge) offers basic seating.
If your matter is urgent, please call +44 (0)1223 332360
Health and welfare
Click below for details relating to health and welfare, covering College contacts, emergency services and wider assistance. This page has been produced with students in mind, but the emergency details are applicable for all.
Feedback
In the interest of continual improvement, Clare Hall welcomes feedback in all areas. Please fill out our general feedback form, sharing any comments you feel will be helpful in maintaining or bettering our current service. Feedback will be reviewed through a multiuser account and directed to the most relevant Head of Department.